This Privacy Policy explains how MILO ONLINE LTD ("we", "us", "our") collects, uses, and protects your personal data when you visit this Website. We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
MILO ONLINE LTD is registered in England and Wales. Our registered office is at 20 Phoenix Road, London, United Kingdom, NW1 1TA. We are the data controller for personal information collected through this Website.
2. Information We Collect
- Contact information such as your name and email address when you submit the contact form
- Usage data including pages visited, time spent on site, and referring URLs
- Technical data such as your IP address, browser type, and device information
- Cookie data as described in our Cookie Policy
3. How We Use Your Information
- Respond to enquiries submitted through our contact form
- Improve the content and functionality of the Website
- Analyse website usage through aggregated, anonymised analytics
- Comply with legal obligations
4. Legal Basis for Processing
- Legitimate interests when operating the Website and improving our services
- Contract performance when responding to an enquiry you have submitted
- Consent where you have actively agreed, such as for non-essential cookies
5. Data Retention
We retain contact form submissions for up to 24 months. Analytics data is retained in line with the default retention settings of the analytics platform used. You may request deletion of your data at any time.
6. Third-Party Services
We may use third-party services including Google Analytics for website analytics. We do not sell your personal data to third parties.
7. Your Rights
Under UK GDPR, you have the right to access, correct, delete, or restrict processing of your personal data, and to data portability. To exercise any of these rights, contact us at our registered office or via the contact form on this Website.
8. Complaints
You have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision.